Frequently Asked Questions

Please read our FAQ before sending us a message.

What are your office hours?

NPUSA Office Hours
M-F: 9am – 5pm PST

NPUSA Las Vegas Pop Up Hours
M-F: 10am – 1pm and 2pm – 4:30pm PST
The Las Vegas Pop-Up closes from 1pm – 2pm PST. 

NPUSA Hawaii Pop Up Hours
M, W, F: 11am – 7pm HST
Sunday: 10am – 6pm HST 

Which payment methods are accepted?

NPUSA Mall accepts VISA, MasterCard, and Discover. We currently do not accept American Express credit cards, Paypal or money orders.

Why did my credit card get declined?

If your billing information does not match the information your financial institution, your credit card can be declined. If your credit card was declined, call your financial institution to verify the billing information they have on file or if they could have flagged your purchase.

What if I made a mistake with my order?

If there was a mistake with your order (i.e. you ordered the wrong size or wrong version of the trifolds, etc.), contact us immediately via email at info@npusainc.com or phone at 1-800-378-0321. Let us know in the email what your order # was, what you originally purchased, and what you intended to purchase within 24 hours. We may call or email you to verify the changes in your order.

How do I enter in my information for my business cards?

You may enter your information in the dialogue box before check out in the same page. It will ask for your name, number, email, your marketing site and member ID#. 

You may also enter that information during the checkout process. During the checkout process, there is a “Notes” section at the bottom of the page.

You will be sent a proof of your business cards and you must approve them before they are sent out to print. 

What do I do if I want to pick up my order at one of the Pop Up locations?

For orders to be picked up at the Las Vegas Pop Up: 
If you live in Nevada, enter your Nevada address during the checkout page. The option to pick up at the Las Vegas Pop Up becomes available during the checkout page.  

If you live outside of Nevada, enter NPUSA’s Las Vegas Pop Up address so the Las Vegas Pop Up option becomes available during the checkout page.

For orders to be picked up at the Hawaii Pop Up: 
In order to shop the Hawaii NPUSA Mall page, go to Hawaii.npusamall.com.
If you live in Hawaii, enter your Hawaii address during the checkout page. The option to pick up at the Hawaii Pop Up becomes available during the checkout page. 

If you live outside of Hawaii, enter NPUSA’s Hawaii Pop Up address so the Hawaii Pop Up option becomes available during the checkout page.

If you are shopping the Hawaii NPUSA mall site, you may only pick up at the Hawaii Pop Up. There are no delivery options when shopping the Hawaii mall site.

How do I return/exchange an item?

If you are unsatisfied with your item, you may return or exchange new, resalable items within 30 days of purchase.

You may bring your returns to the Las Vegas Pop Up for a full refund if you purchased the item within 30 days of your order date and if the item is in new, resalable condition.

You may also ship it to the Las Vegas Pop Up to receive a full refund. However, you must pay for your own postage to return or exchange the items.

We will process returns and exchanges as soon as we receive your items. Refunds will be made to the original form of payment. Depending on your financial institution, funds should be credited into your account within 3-7 business days.

Do you ship items internationally?

If your order will be shipped internationally, please call Customer Service 1-800-378-0321 to create a special order to do so. You must pay international shipping & handling fees.

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